Privacy, HIPAA compliance and data security
Protecting patient information is built into everything we do.
Our commitment to HIPAA compliance
Medical billing involves protected health information (PHI), so privacy and security are not optional for us. Well Bill MB LLC follows the HIPAA Privacy Rule and Security Rule and applies strict internal policies to every account, every team member and every system that touches your data.
We are happy to sign a Business Associate Agreement (BAA) with your practice before any work begins.
Encrypted data
Patient and practice data is protected with encryption when it is transmitted and when it is stored.
Strict access control
Only authorized team members who need the information for their work can access it, and access is limited by role.
Confidentiality for every team member
Everyone on our team is bound by confidentiality and privacy policies and trained on handling protected health information.
Secure systems
We use protected systems and secure connections, and we do not store patient information in unsecured channels.
Minimum necessary use
We use and share only the information needed to bill, collect and support your practice.
Incident response
We have procedures to detect, report and respond quickly to any suspected security issue.
How we handle your data
- Encrypted transmission of claims and patient data
- Role-based access with need-to-know permissions
- Confidentiality agreements and HIPAA training for staff
- Secure storage, retention and disposal of records
- Regular review of security and privacy practices
- Vendor and software partners held to the same standards
Website privacy policy
We collect only the information you submit through our contact form, email, phone or WhatsApp, such as your name, practice name, email and phone number. We use it to respond to your request and provide our services. We do not sell your information.
Please do not send patient health information through the contact form, WhatsApp or regular email. Secure channels are set up for client onboarding.
For privacy questions, contact us at wellbillmb@gmail.com or (217) 340-1771.
Last updated: November 2026
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